CMS Publishes First Draft of Hospice CAHPS Survey
Monday, April 22, 2013
by: VNAA Policy Team

Section: Public Policy and Advocacy

The Centers for Medicare and Medicaid Services (CMS) published its first draft of the future hospice consumer assessment of healthcare providers and systems (CAHPS) survey and is planning to test it in the field later this year. CMS has also created three versions of the survey based on whether the beneficiary was treated at home, in a nursing home or in an inpatient setting. Each survey is tailored to the care setting and CMS has provided time estimates on administration as follows:
  • Home: This version contains 71 questions and CMS estimates it will take caregivers 15.8 minutes on average to complete.
  • Nursing home: Caregivers will take 14.4 minutes to complete the 65 questions on this version. The survey asks how often staff members from the hospice and the nursing home gave the caregiver contradictory information.
  • Inpatient setting: This version has 67 questions and will take 14.6 minutes to complete. It includes questions about the cleanliness and comfort of the patient’s room at the facility.

CMS plans to test the survey in the fall with 30 randomly selected hospices throughout the country. They will target 20 midsize to large agencies and 10 small agencies including at least 3 rural hospices. At each of the selected hospices, a total of 730 family caregivers will receive one of the three different surveys based on where their loved one received care.

The timeline for a national rollout of the hospice CAHPS survey is unclear.

To review the proposed surveys and supporting statements, click here and download the “CMS-10475” zip file under downloads.

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